![]() To overcome any hosted VoIP call quality issues, we recommend using a network test tool called PingPlotter, that will help you to quickly identify what’s causing the problem. If however it’s happening several times a day, on multiple calls in your business, it’s likely an internal or external network issue that needs to be addressed. If these call quality issues happen very rarely, or only when you speak to the same person, it’s likely to be a fault at the other end. ![]() You know you have a network problem when you hear distorted and unclear words the sound is not consistent (it is starting and stopping constantly), or there are significant delays when someone is talking that eventually lead to people talking over each other. The aim of this guide is to help you to determine exactly what’s causing your hosted VoIP call quality issues, as well as provide you with the proof so you can fix it. ![]() But how do you know for which of these is the cause? ![]() So if the network your calls are traversing hasn’t been optimised, or your internet provider isn’t prioritising VoIP sufficiently, you may be experiencing some intermittent call quality issues. Take out the weekends and normal busy daily activities and there isn't really much time to spend on the testing it in 14 days.Hosted VoIP has been a blessing in our lives for more than 25 years now, but if you are reading this, you may have experienced some of the challenges that go with it.Įven though hosted VoIP services are a flexible, scalable and cost-efficient solution for businesses, unlike traditional telephone systems that used physcial wiring, hosted VoIP is sensitive to network conditions. I didn't really get much time to spend on customisation. The trial period for the pro version should be longer. Ultimately it won't take long for someone to write an equivalent at a sensible price. There are many free tools out there which seem to do the same thing. The features the software offers is very small for what you would expect at the price. There are no bulk purchase discounts at all so no incentive to purchase more than once license at a time. The price of this software is way over priced for the pro version. I purchased a Fingbox which is a physical device which has a lot more ability than this software although the uses are different I feel the value for money for this software is not good! There is no obvious way to look at a time period over 7 days and examine a 3 minute interval in detail for example. Timeline information needs work as it's not intuitive to scroll through specific times/dates. L'assistance est assurée par e-mail, par téléphone, via un forum et une documentation. La solution est disponible sous licence à durée indéterminée et sous forme d'abonnements mensuels. Elle est fournie avec une application mobile pour iOS. PingPlotter offre une intégration à la plateforme tierce CloudConnect, qui aide les développeurs à gérer le déploiement des agents et le suivi à distance. Grâce au gestionnaire de session, les équipes informatiques peuvent suivre chaque trace commencée ou fermée et les classer selon différents critères. Les ingénieurs peuvent visualiser l'ordre des distances de transmission et le nombre de paquets envoyés à l'aide de graphiques de traces et surveiller les données des traces recueillies via des graphiques chronologiques. L'application permet aux administrateurs informatiques de cartographier et de surveiller le cheminement des données dans un réseau et d'identifier la source des problèmes. Les fonctionnalités comprennent la détection des appareils, des alertes automatisées, une gestion multiobjectif, la surveillance de la VoIP et un indicateur de commentaires. PingPlotter est une solution de diagnostic et de dépannage réseau sur site pour les systèmes Windows, macOS et iOS, qui aide les entreprises à agréger les données et à analyser les performances du réseau grâce à des tracés graphiques.
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